You might hire a customer service representative to: Provide expert answers to questions about products, pricing, and availability. Identify and address customer needs with a goal to satisfy. Respond quickly and accurately to a large volume of customer inquiries. Manage inbound and outbound calls, emails, and chats with knowledge and efficiency.
In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. The job description of the customer service associate at Walmart entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.The training duration to become a Contact Representative for the Internal Revenue Service (IRS) typically spans several weeks, generally ranging from 6 to 8 weeks. During this intensive training period, individuals undergo comprehensive instruction in tax laws, IRS policies and procedures, and customer service techniques.cQ6h.